• Worry-Free Servers
• Support Contract Discounts
• Fixed Price For Your Project
• Knowledgeable Engineer FAST!
• Regular Rates

How to cram an entire IT department into several monthly visits. We have a system that works.

The trouble with the computer support industry today is that computer support companies make money only when you have a problem. They like problems because the bigger the problem, the longer it takes to fix, and the more money they make. What this means to you is that you are down longer and have a bigger repair bill!

At Invario, we have devised a system of server maintenance that is so good that we are the only company that will take on the risk of supporting your servers for a fixed price. We have devised a system of checks, metrics, and best practices that makes your server support a science instead of an art!

• Flat fee support – no extra server labor charges ever!
• One-hour response time during business hours
• Three-hour response time during business hours to be on-site in an emergency
• Protection against data loss or your money back
• Peace of mind that your server will be available for your business
• Server upgrades – no charge for labor
  • Upgrade hardware
  • Upgrade application software
  • Upgrade server operating system
  • Install new applications
• Dedicated primary engineer with backup engineer if primary engineer is unavailable
• Discount on engineer labor rates for other projects
• Anti-virus guarantee – If your network gets infected we will clean it up for FREE!

• Professional support of your servers from public port of the firewall to the LAN switch
• General network administration – Reset passwords, modify user accounts, setup print queues, etc.
• Remote 24x7 server monitoring
• Frequent on-site visits by dedicated engineer
• Frequent remote check ups – Data backups, virus updates and event logs
• Application of security updates and patches within 7 days of release
• Installation of service packs on-site
• Labor to replace broken hardware
• Reinstall operating system and applications if necessary
• Restore data from latest backup if necessary
• Comprehensive Monthly Status Report packed with quantitative metrics
• 21 Industry standard, Invario-perfected, best practice IT services

• Server running a Microsoft-supported Windows operating system
• Broadband Internet access
• Server configured for remote access
• Internet firewall
• Up to date virus protection software (pushed to workstations for virus guarantee)
• Uninterruptible power supply
• Climate-controlled, physically secure computer room
• Fireproof safe for holding backup media or off-site data storage service
• Completed and signed Invario credit application
• Don’t meet the requirements? No problem! With an annual commitment and purchase of required minimal hardware and software, we will install the necessary infrastructure at our cost.

• 1 Server: $495 per month – 20% Other Labor discount
• 3 Servers: $995 per month – 20% Other Labor discount
• 6 Servers: $1795 per month – 20% Other Labor discount
• 10 Servers: $2495 per month – 20% Other Labor discount
• Over 10 servers: add $199 per month per server
• Virtual Servers: $150 per month

• Replacement and new hardware purchases
• Software purchases and upgrades
• Technical issues (within a server application and outside the installation of the application) that are the responsibility of the software vendor.
• Extended troubleshooting when restoring from backup will solve the issue
• Workstation issues (we will verify that at least one workstation connects properly and the problem is not a server issue.)
• General consulting in addition to time allocated to support servers. You will be notified before any of these charges occur.
  

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