www.invario.net - Computer Support

All the best IT support companies do this

When you have computer problems does your computer support company call you, or do you call them in a panic? Not all computer support companies offer remote support and monitoring. They are waiting around for the next problem, or they are too busy putting out other fires to come running when you call.

With Invario Network Engineers all of your servers are remotely monitored. Each server is connected to and tested once a minute to verify that it is up and running. If your server does not respond in five consecutive attempts our system pages your support engineer. Often you are notified of a potential problem and work has begun to resolve the problem before you even know that you have a problem!

It is frustrating to be waiting around for your computer support engineer to arrive at your location. With remote support technologies like terminal services, Citrix, and VPN to connect to your network remotely, problems can be resolved in less time that it would take to drive to your office.

Don't take our word for it. Ask our client The Ad Council. When the events of September 11, 2001, brought down the World Trade Center, the Ad Council lost the link between the New York and DC offices. Using remote connections and dial-up, we were able to establish a temporary solution in a matter of hours.

We offer this remote monitoring and remote support as a courtesy to our customers because, frankly, it makes our job easier. Many of our competitors charge for a remote monitoring service. We feel this is like your bank charging you for using their ATM instead of using a teller.

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