www.invario.net - IT Computer Support

Ideas We're Serving: IT Computer Support

My computer system does not seem to be improving. It is stuck in an expensive loop!

Do you feel like you pay a “wack” amount of money for computer support while your IT infrastructure remains stagnant and does not move forward with the times? Do you have problems that you have just learned to live with?

The computer support industry is reactive and expensive. Our competitors focus on responsiveness, which is very important, but it means that they are only concerned with urgent issues.

What this means is your support personnel are always working in crisis mode. The emphasis is to solve the problem and solve it quickly. The solution is almost never documented. No effort is made to make problems less likely to happen or easier to solve in the future. You feel that you are stuck in a loop.

Major problem pops up
Call for urgent help
Wait for help to arrive
Wait for problem to go away
Pay for service
Wait for the next inevitable problem

It feels like nothing is improving or becoming stable and more reliable. You feel vulnerable to the next inevitable problem, and it is going to cost you.

Don’t take our word for it…

At Invario Network Engineers we pride ourselves on our responsiveness, but that is only the beginning. Won’t you benefit from a pre-emptive approach to computer support? We hate being called with urgent problems. We know that when you have an urgent problem, you are unhappy. Invario has been providing computer support services since 1988. With this experience we have discovered a simple fact: When your support company does preventive maintenance work, the number of critical problems and their severity dramatically decrease. Here is list of important services that you would expect to receive.

61-point monthly or weekly checklist for network health
Comprehensive, quantitative monthly status reports
24/7 remote monitoring service
Detailed network diagrams following Invario guidelines
Database of software licenses, vendor accounts, and remote access information
Supported application lists
Documented backup plan
E-mail backup plan (safety net)
Network install points
Annual budgeting recommendations
Anti-virus protection suite
Spyware protection plan
Security and update patch management
UPS monitoring
Workstation replacement plan
Old equipment disposal plan
Disaster recovery plan
Security vulnerability analysis/risk assessment
Future needs analysis
Upgrade plan

Invario has a considered, structured approach to each one of these services. You are guided through the decision making and data collection process. We document and implement the service. This is what all great IT departments do for their companies. Now you have a well-run IT infrastructure too!

Your computer network will be reliable, well documented, and easy to fix if there is a problem. Apart from hardware failures, power outages, and Internet problems, all beyond our control, our clients simply don’t have problems with their network.

Don’t’ take our word for it… Request Your FREE Report “How To Make Informed Decisions About IT Support.” This FREE Report will show you the seven questions to ask when evaluating computer support companies, the seven warning signs that your support company is not doing a good job, and how to avoid paying for a disaster that could ultimately cost you your business.