www.invario.net

If you can’t use your computer system, you are out of business …
How to protect yourself in just 3 minutes.

Do your employees or customers constantly complain about how your computer network functions? Are you frequently in fear of being attacked by viruses? Are you actually being attacked by viruses? Are you having trouble sending and receiving e-mail, or maybe your system is just not living up to your expectations? Do you have an inside support person whose primary job function is other than computer support? Do you have a part time consultant that is just not qualified or is too busy to solve your problems?

Your computer network: Safe, zippy and reliable.
W_R_O_N_G_!

When you have a computer problem, you probably know who you are going to call … And you hate making that call, right?

All computer support companies seem to take an ad hoc approach to their business. They try very hard without success to be responsive to customer concerns, but without a system to solve problems, they often implement solutions that have worked elsewhere instead of finding the root cause of your problem.

What this means is that you spend money for unnecessary work, your support company has no concern for your bottom line, and the problem often returns, sometimes in another form. When your support personnel are only responding to your requests, there is no commitment to understand your business or network or to do any preventive maintenance. When problems occur, they occur at all client sites and the support personnel are suddenly overwhelmed and unresponsive. This costs you money before you have even paid for the delayed service!

Invario Network Engineers use analytical thinking and the scientific method to solve your specific problems. An Invario Network Engineer:

Listens to your concern or problem
Repeats back our understanding of your problem in common language
Asks relevant questions about your problem, symptoms, and needs
Observes and defines your problem
Formulates a hypothesis to explain your problem
Uses the hypothesis to predict the existence of other problems or to quantitatively predict the results of new observations
Makes changes to resolve your problem
Performs tests that verify your problem is resolved
Performs tests to verify your entire system is working properly

This may sound like common sense, but time after time other providers skip steps because they have not memorized the order or are in a rush.

What this means to you is that you are paying for a laundry list of solutions that you may not need. Solutions are implemented before all the questions have been asked. If you are lucky the problem goes away – more likely you will have another problem that you will need to pay to fix!

Don’t take my word for it!

Request Your FREE Report “How To Make Informed Decisions About IT Support.” This FREE Report will show you the seven questions to ask when evaluating computer support companies, the seven warning signs that your support company is not doing a good job, and how to avoid paying for a disaster that could ultimately cost you your business.